Legal
Privacy Policy
This policy explains how HAiBL handles personal information across its website, enquiry forms and learning platform.
Last updated: 23 August 2026
Information we collect
Depending on how you use HAiBL, we may collect contact and organisation details, account and profile information, learning activity, attendance, assessment and progress records, service and payment records, enquiry content, and technical security information such as session and login events.
How we use information
We use personal information to respond to enquiries, provide and improve our services, administer accounts and learning programmes, communicate with users, protect the platform, meet contractual commitments and comply with legal obligations.
Our legal bases
We process information where it is necessary to take steps at your request or perform a contract, where we have a legitimate interest in operating and securing our services, where we have consent, or where processing is required by law. You may withdraw consent at any time where consent is the legal basis.
Sharing and service providers
We only share information where needed to deliver the service, including with authorised education or training organisations and carefully selected hosting, database, email and storage providers. We may also disclose information when legally required. We do not sell personal information.
Retention and security
We keep information only for as long as it is needed for the purpose collected, to provide the service, resolve disputes and meet legal or record-keeping requirements. We use appropriate technical and organisational measures to protect it, although no online service can guarantee absolute security.
Children and learner information
Learner information may be provided by a parent, guardian, school, tutor or training organisation. We ask users to provide only the information needed for the learning service and to avoid including unnecessary sensitive or identifying details in public enquiry forms.
Your rights
Subject to applicable UK data-protection law, you may have rights to access, correct, erase, restrict or object to processing of your information, and to receive certain information in a portable format. You may also complain to the UK Information Commissioner’s Office.
Cookies
HAiBL uses essential cookies and similar storage needed for secure sessions, authentication and core platform operation. These are not used to build advertising profiles.
Contact us
To ask a privacy question or exercise your rights, use the HAiBL contact form.